Refund & Returns Policy
Everything you need to know about returns, exchanges, and refunds
at Market Square.
At Market Square, we are committed to the highest standards of artisan quality. Each piece in our
collection is crafted with care by independent makers. Your satisfaction is our priority, and we
strive to ensure every piece finds its perfect home through a transparent and fair returns process.
Eligibility for Returns
Items must be unused and in the same condition
that you received them.
Items must be in the original packaging with all
artisan tags attached.
Return requests must be initiated within 30 days
of delivery.
A valid proof of purchase or order number is
required for all returns.
Non-Returnable Items
To maintain our quality standards and hygiene, the
following cannot be returned:
The Refund Process
Submit Request
Log in and initiate your
return through the order
portal.
Approval
Our team reviews the
request and sends shipping
instructions.
Ship Back
Pack the item securely and
send it to the provided
artisan address.
Refund Issued
Once inspected, we'll process
your refund to your original
payment method.
Refund Timeline
Refunds are typically processed within 3-5
business days of receiving your return. Once
issued, it may take 5-10 business days for the
funds to appear in your account, depending on
your financial institution.
Damaged or Incorrect
wrong product, please contact us within 48
hours. Include clear photos of the issue and
the packaging for a prioritized replacement or
refund.
Still need help?
Our dedicated support team is here to assist you with any questions about your return.